Job openings for Air Ticketing Executive in Hyderabad

Ground Staff are responsible for managing passenger services and ensuring smooth airport operations before, during, and after flights. They assist passengers with check-in, boarding, baggage handling, and provide support to ensure safety, comfort, and efficiency at the airport.
🛠️ Key Responsibilities:
🧾 Passenger Handling:
Assist passengers during check-in and boarding processes
Verify travel documents (tickets, ID, visa)
Issue boarding passes and baggage tags
Provide information about flight schedules, delays, and gates
🛄 Baggage Handling:
Ensure proper tagging and handling of luggage
Assist with lost, delayed, or damaged baggage claims
Coordinate with baggage services team
🛫 Boarding & Departure:
Guide passengers to boarding gates
Make announcements for boarding and flight updates
Ensure smooth and timely boarding procedures
🧑‍💼 Customer Service:
Handle passenger queries and complaints professionally
Assist elderly passengers, children, and passengers with disabilities
Provide special assistance services (wheelchairs, priority boarding)
🔐 Safety & Security:
Follow airport safety regulations and security protocols
Report suspicious activities or safety concerns
Coordinate with security personnel when required
📋 Coordination:
Work with airline crew, ground handling agencies, and airport authorities
Ensure compliance with airline policies and aviation standards
🎓 Qualifications:
Minimum: 12th Pass or Graduate
Diploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred)
💼 Experience:
Freshers can apply
0-3 years experience preferred in aviation, hospitality, or customer service
🧠 Skills Required:
Excellent communication and interpersonal skills
Customer service orientation
Problem-solving ability
Basic computer knowledge
Ability to work in a fast-paced environment
Teamwork and coordination skills
Professional appearance and grooming
💻 Technical Skills:
Basic computer systems for check-in and boarding
Knowledge of airline procedures and airport operations
Familiarity with boarding systems and passenger handling software
🕒 Working Conditions:
Rotational shifts (including nights, weekends, and holidays)
Standing for long hours
Airport-based work environment
💰 Salary Range (India):
Fresher: ₹20,000 - ₹25,000 per month
Experienced: ₹30,000 - ₹1,00,000+ per month